Youth under 13 must be directly supervised by an adult at all times. 13 and older may shoot hoops, walk in the gym, or swim without adult supervision.

24/7 access is for members that are at least 18 years of age and have purchased the 24/7 membership upgrade. Each individual must scan in using their assigned barcode. Click here to download a copy of the 24/7 waiver. 

PAYMENT & POLICIES

Checking/Savings Account or Credit Card Draft

Members are encouraged to pay membership via Electronic bank draft or credit card. Your fees are automatically withdrawn from your checking, savings, or credit card account on the 1st of the month. A $2 per billing processing fee is added to membership or program payments made by check. 

 

Pay Ahead

Dues may be paid in full for as many months as you choose. Payment is accepted via cash, check, or credit card. 

Annual Memberships

New members who pay for their yearly membership with credit card or bank draft get joiner's fee waived. Annual memberships will automatically renew unless cancellation form is received by the 20th of the month prior to the annual renewal month. A reminder is sent 2 months prior to termination in case member would like to cancel. Members receiving financial assistance will need to reapply based on the financial documentation they provide.

 

Cancellation Policy

The YMCA does not require contracts. Forms for membership holds, cancellations or requests to cancel ad-ons (24/7 access, coffee service, towel service, or kit locker rental) must be received by the 20th of the month. Forms are available at the front desk and online. A join fee of $25.00 will be charged when re-joining 30 or more days after cancelling your membership.

 

Family Definition

One or two adults in a domestic partnership who live in the same household and their dependent children 23 years of age and younger.

 

Photo Release Policy

The Winona Family YMCA reserves the right to use photographs/videos taken within YMCA facilities and at YMCA events and activities for marketing and promotional purposes.

 

Payment Policy

Programs must be paid for at registration. Any payment plans must be made with the Accounting Coordinator.

 

A $7.50 processing fee is added for invalid bank or credit card information for processing failure, in addition to a $7.50/month late fee. 

 

If you are delinquent on 2 consecutive months of dues, your account will be closed at the end of the second month. You will be responsible for unpaid membership fees, plus a delinquency fee of $7.50/month, and will be sent to collections. Re-joiners will be responsible for $25 join fee. 

Reservation No Show Policy

  • If you are unable to attend your reservation, please cancel at least 1-hour prior to your reservation start time.

  • To cancel, please either call (507) 454-1520 or email info@winonaymca.org.

 

Guest Passes

Single-day guest passes are awarded to the following memberships:
Adult - 5 guest passes per calendar year
Young Adult - 5 guest passes per calendar year
Family 1 Adult - 5 guest passes per calendar year
Family 2 Adult - 10 guest passes per calendar year

 

REFUND POLICY

Refunds may be requested up to 60 days after the date the expense was incurred. A refund request may be made in person, over the phone, or through email. We will accept written requests for refunds where special circumstances and hardships warrant consideration. A refund request form is used to document and process refunds. Refunds take up to 30 days to process. 

 

A full refund will be made automatically when:

  • Programs are cancelled by the Y

  • If cancellation occurs before program start date

 

A partial refund will be awarded:

  • When participant moves from the Y’s service area

  • Due to medical reasons

 

Refunds will not be awarded:

  • If you do not use the membership or choose to attend scheduled meetings/sessions/programs

  • After the program has started

  • After the deadline for one-day / one-time programs (Ex. Special event)

  • For late registration fees and deposits

  • For Personal Training

Types of refunds:

Credit - A credit of the refunded amount will be posted on your YMCA Membership account. The credit must be used within one calendar year.

 

Back to card - If you made payment by credit card, the returned payment will go back on the card. It is your responsibility to notify the YMCA if your card number changes.

Refund check - If requested, a refund check may be issued. Checks may take up to 30 days.

 

CODE OF CONDUCT

The Winona Family YMCA is committed to providing a safe, comfortable and welcoming environment for all and we ask all persons to act maturely, behave responsibly and to respect the rights and dignity of others at all times when in our facility, on our property or participating in our programs. Our Code of Conduct below outlines prohibited actions. This list is not all-inclusive and the YMCA reserves the right to deny, suspend or revoke membership or access privileges to any person if, in the YMCA's sole discretion, the actions or inactions of a person are detrimental to the health, safety or enjoyment of its employees, volunteers, members or participants. The following are not permitted on YMCA premises, in YMCA vehicles or at YMCA sponsored functions:

 

  • Card sharing, presenting false identification, or intentional abuse or non-compliance of YMCA policies

  • Using tobacco, smoking, using or possessing alcohol or illegal drugs on YMCA property, in YMCA vehicles or facilities or at YMCA-sponsored programs is prohibited 

  • Carrying or concealing a weapon of any kind 

  • Harassment, verbal abuse or intimidation by words, gestures, body language, or any type of menacing behavior 

  • Physical contact with another person in an angry, aggressive or threatening way 

  • Inappropriate sexual conduct including explicit conversations or any sexual contact with another person 

  • Theft or behavior that results in the destruction or loss of property 

  • Loitering within facilities or on the grounds of a YMCA 

  • Use of cell phones in locker room or bathrooms 

  • Wearing inappropriate (i.e., containing profanity or illegal product marketing), immodest or revealing attire 

  • Use of social networking websites in a manner that is contrary to the YMCA's mission, is detrimental to the community, or is in violation of the law 

  • Any behavior or activity that is against the law 

 

Family Fun Center Rules: 

  • The Family Fun Center is for kids 10 and under.

  • All minors must be accompanied by a parent or guardian (not a sibling under 18).

  • Destructive, aggressive, or inappropriate actions toward equipment or others is not allowed. 

  • Food or drinks are not allowed.

Violations of Winona Family YMCA Rules: 

  • 1st incident - verbal warning (call parents if for youth)

  • 2nd incident - One month facility ban (Parent signs letter of acknowledgment)

  • 3rd incident - Six month facility ban (Parent signs letter of acknowledgment)

  • 4th incident - 12 month facility ban (Parent signs letter of acknowledgment)

In addition, the YMCA reserves the right to deny access or membership to any person who is a registered sex offender, has been arrested for or convicted of any crime involving weapons, violence, sexual abuse, or the sale, possession and/or transportation of illegal drugs. Please notify a YMCA staff person immediately if there is an accident, injury, unusual incident or you believe that this Code of Conduct is being violated. Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.