POLICIES & GUIDELINES
Membership Priviledges & Conditions
Fitness Benefits & Physical Readiness
Before starting any exercise program, members will be encouraged to check with their primary care physician.
First Steps to Fitness
The Winona Family YMCA offers a First Steps to Fitness program free to all members. One of our Certified Personal Trainers will meet with any member in a private, one-on-one session to determine what classes and activities are best for you as well as provide a fitness assessment to determine current fitness level.
Email, Facebook and website are our primary methods of communication to members. It is the member’s responsibility to inform the Y if they change their email address.
Photo Release Policy
The Winona Family YMCA reserves the right to use photographs/videos taken within YMCA facilities and at YMCA events and activities for marketing and promotional purposes.
Continuity of Membership
Memberships will automatically renew unless a
Cancellation Form has been received by the 20th of the month.
Please contact the Member Service desk at firstname.lastname@example.org or visit https://www.winonaymca.org/formsdocuments for these forms.
Annual Memberships: New members who pay for their yearly membership with credit card or bank draft get joiner's fee waived. Annual memberships will automatically renew unless cancellation form is received by the 20th of the month prior to the annual renewal month. A reminder is sent 2 months prior to termination in case member would like to cancel.
Single-day Guest Passes are awarded to the following memberships:
Adult - 5 guest passes per calendar year
Young Adult - 5 guest passes per calendar year
Family 1 Adult - 5 guest passes per calendar year
Family 2 Adult - 10 guest passes per calendar year
Youth memberships do not have guest passes
Only the primary adult/s on each membership may utilize guest passes. If you would like to utilize a pass for your child/ren and their friends please contact the Front Desk at email@example.com or 507-454-1520 to let our Member Services staff know.
All guests must stop at the Front Desk to sign in and are expected follow all rules and the Code of Conduct of the Winona Family Y.
One or two adults in a domestic partnership who live in the same household and their dependent children 23 years of age and younger.
Financial Assistance: Members receiving financial assistance will need to reapply based on the financial documentation they provide.
Holds: A membership may be placed on hold for up to 6 months for a fee of $10 per month. Hold forms must be received by the 20th of the month.
Cancellations: The YMCA does not require contracts. Forms for membership holds, cancellations or requests to cancel ad-ons (24/7 access, coffee service, towel service, or kit locker rental) must be received by the 20th of the month. Forms are available at the front desk and https://www.winonaymca.org/forms-documents. A join fee of $25.00 will be charged when re-joining 30 or more days after cancelling your membership, or rejoining after an account closure due to non-payment.
Nationwide Membership: The Winona Family YMCA participates in the Nationwide Membership program. This means you may utilize your membership at any participating Y across the nation, provided you utilize your home Y the majority of the time. An additional waiver will be required to utilize this program. Please contact the Y you intend to visit to see if they accept Nationwide Membership. Nationwide Membership users must stop at the Front Desk to check in.
Program Enrollment: Members may receive priority privileges for most programs, including pricing. Members of a YMCA other than the Winona Family YMCA are considered nonmembers for program usage.
Services for People with Disabilities: The Y serves people of all abilities. We provide reasonable accommodations to enable all people to participate in our programs and services. Please contact us if there is an accommodation that you need.
Join Fee: All memberships are subject to a Join Fee. If a member cancels their membership, they have a grace period of up to thirty (30) days to rejoin before they will have to pay the join fee again. The Join Fee is waived for active Military, Veterans, and those receiving financial assistance.
Involuntary Membership Cancellation Lack of Payment: If you are delinquent on 2 consecutive months of dues, your account will be closed at the end of the second month.
Code of Conduct Violations: membership to the Winona Family Y can be terminated at any time for violations to our code of conduct at the discretion of the CEO or Board of Directors.
We value suggestions for improving the Y. Please let our staff know directly if you have comments, or fill out our member input form at
Member Code of Conduct & Dress Code
The Winona Family YMCA is committed to providing a safe, comfortable and welcoming environment for all and we ask all persons to act maturely, behave responsibly and to respect the rights and dignity of others at all times when in our facility, on our property or participating in our programs. Our Code of Conduct below outlines prohibited actions. This list is not all-inclusive and the YMCA reserves the right to deny, suspend or revoke membership or access privileges to any person if, in the YMCA's sole discretion, the actions or inactions of a person are detrimental to the health, safety or enjoyment of its employees, volunteers, members or participants.
The following are not permitted on YMCA premises, in YMCA vehicles or at YMCA sponsored functions:
● Card sharing, presenting false identification, or intentional abuse or non-compliance of YMCA policies
● Using tobacco, smoking, using or possessing alcohol or illegal drugs on YMCA property, in YMCA vehicles or facilities or at YMCA-sponsored programs is prohibited
● Carrying or concealing a weapon of any kind
● Harassment, verbal abuse or intimidation by words, gestures, body language, or any type of menacing behavior
● Physical contact with another person in an angry, aggressive or threatening way
● Inappropriate sexual conduct including explicit conversations or any sexual contact with another person
● Theft or behavior that results in the destruction or loss of property
● Loitering within facilities or on the grounds of a YMCA
● Use of cell phones in locker room or bathrooms
● Wearing inappropriate (i.e., containing profanity or illegal product marketing), immodest or revealing attire
● Use of social networking websites in a manner that is contrary to the YMCA's mission, is detrimental to the community, or is in violation of the law
● Any behavior or activity that is against the law
If members are in violation of the Y’s policies and procedures, or for any other improper and/or inappropriate conduct, they may be disciplined. Disciplinary action taken is at the sole discretion of the Y and it reserves the right to take whatever action is appropriate based on the nature of the violation. Discipline may result in a verbal, written or final warning, suspension, or immediate termination of membership if deemed appropriate.
Violations of Winona Family YMCA Rules
1st incident - verbal warning (call parents if for youth)
2nd incident - One month facility ban (Parent signs letter of acknowledgment)
3rd incident - Six month facility ban (Parent signs letter of acknowledgment)
4th incident - 12 month facility ban (Parent signs letter of acknowledgment)
In addition, the YMCA reserves the right to deny access or membership to any person who is a registered sex offender, has been arrested for or convicted of any crime involving weapons, violence, sexual abuse, or the sale, possession and/or transportation of illegal drugs. Please notify a YMCA staff person immediately if there is an accident, injury, unusual incident or you believe that this Code of Conduct is being violated. Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.
To create a welcoming, safe and respectful environment for all, our dress code applies to members, program participants and guests for all facility use and program participation, on or offsite.
Required attire throughout the facility (except for the pool and locker room):
● A torso-covering shirt or tank top
● Shorts or pants
● Soft sole, closed-toed shoes (except in the pool, Family Fun Center, and for designated barefoot classes such as Pilates, Yoga, or Barre, and programs such as Martial Arts)
In the Wellness Center and Fitness Studio:
● Please bring a change of shoes to avoid tracking in excess dirt, water, snow, etc. Sandals or flip-flops are not allowed.
● Jeans are not allowed due to buckles, rivets and zippers that can wear on the equipment.
Pool Deck, Whirlpool, Sauna, Steam Room:
● Appropriate swimwear
Clothing with offensive language or graphics is prohibited. The YMCA reserves the right to define inappropriate/offensive attire.
Facility Access & Age Restrictions
If a non-YMCA member would like to use the facility, a Day Pass is available for purchase. Day Passes are available for a fee, and are good for the day of purchase during staffed hours.
Non-members may utilize a member's Guest Pass benefit with the express consent of the primary member on the account during staffed hours.
*Day Pass & Guest Pass users must stop at the Front Desk to register/verify information and sign required waivers prior to entering facility. Day/Guest Pass users under the age of 18 must have waivers signed by parent/legal guardian.
Locker Room Access: You must be 18 years of age or older to access the Men’s and Women’s Locker Rooms. The Inclusive Locker Rooms are open to all ages, genders, and abilities. There is a lactation room available in the Inclusive Locker Rooms reserved for nursing parents. Locker Rooms are not available during unstaffed hours.
Wellness Center Access: The Wellness Center is open to those 16 and older with no adult supervision and those 13-15 with adult supervision. The adult supervision stipulation may be waived with successful completion of a Weight Room Orientation. Please contact the Fitness and Wellness Director to schedule your orientation.
Pool Access: Children 7 years old and under must have an adult in the pool with them at all times within arm’s reach during non-program related swim times. Children 8-10 years old may be in the pool independently if they pass a swim test and have a supervising adult watching from the deck. Anyone over 11 years old can be in the pool independently but must stay in the shallow end if they cannot pass a swim test. Pool access is not available during unstaffed hours.
Whirlpool, Sauna, Steam Room Access: Under 16 years old must be supervised by an adult at all times to use the whirlpool. Must be 18 years or older to use the steam room or sauna. Whirlpool, Sauna and Steam Room access not available during unstaffed hours.
Family Fun Center Access: Children aged 10 and under with adult supervision at all times. Family Fun Center not available during unstaffed hours.
Gym: Ages 10+. Younger children allowed with adult supervision at all times.
Group Fitness Classes: Ages 10+ with an adult or at instructor discretion.
Children younger than age 10 cannot be dropped off at the Y by themselves. They must be supervised by someone 18 years of age or older. Children may be denied access if they do not have an up to date Liability Waiver on file.
24/7 Access is available for all adults, 18 years of age and older for an additional fee. It may take up to 72 hours for system to register. 24/7 Access allows members to utilize to the Wellness Center, Gymnasium, and racquetball/handball courts during unstaffed hours. Pool area, Locker Rooms, Fitness Studio and Family Fun Center are not available during unstaffed hours. All 24/7 participants must have 24/7 Access added to their accounts, have paid for the access, have signed a 24/7 waiver and Change Form, and must scan in with their own card in the vestibule. All YMCA rules and regulations apply during these unstaffed hours.
Absolutely no minors or guests allowed in the facilities during our unstaffed hours. We encourage members to work out with another member that also has 24/7 access, in case of an emergency.
The Winona Family YMCA is closed, and is only accessible to 24/7 members, for the following holidays: Labor Day, Thanksgiving, Christmas Day, New Year's Day, Easter Sunday, Independence Day and Memorial Day.
The Y closes at 3 p.m. on Thanksgiving Eve, Christmas Eve and New Year's Eve. The Y is closed on Sundays between Memorial Day and Labor Day.
Membership Dues, Payments & Refund Policies
The Winona Family Y is committed to providing financial assistance to those who are unable to afford the membership dues. Thanks to the generous support of individual and corporate contributions, the Y is able to subsidize membership and program fees on a needs-based sliding scale, based on family size and income. The process is easy and confidential. Download the application form at https://www.winonaymca.org/join-us or pick up an application from the front desk and return it to Member Services.
Membership rates are approved by the Board of Directors. They will be reviewed on an annual basis. Thirty days written notice will be given to members for any rate change.
Programs must be paid for at registration. Any payment plans must be made with the Accounting Coordinator.
Members are encouraged to pay membership via Electronic bank draft or credit card. Your fees are automatically withdrawn from your checking, savings, or credit card account on the 1st of the month. A $2 per billing processing fee is added to membership or program payments made by check.
A $7.50 processing fee is added for invalid bank or credit card information for processing failure, in addition to a $7.50/month late fee.
If you are delinquent on 2 months of dues, your account will be closed at the end of the second month. You will be responsible for unpaid membership fees, plus a delinquency fee of $7.50/month, and will be sent to collections. Re-joiners will be responsible for $25 join fee.
Dues may be paid in full for as many months as you choose. Payment is accepted via cash, check, or credit card.
Refunds may be requested up to 60 days after the date the expense was incurred. A request for refund may be made in person, over the phone, or through email. We will accept written requests for refunds where special circumstances and hardships warrant consideration. A refund request form is used to document and process refunds. Refunds take up to 30 days to process. A full refund will be made automatically when:
● Programs are cancelled by the Y
● If cancellation occurs before program start date
A partial refund will be awarded:
● When participant moves from the Y’s service area
● Due to medical reasons
Refunds will not be awarded:
● If you do not use the membership or choose to attend scheduled meetings/sessions/programs
● After the program has started
● After the deadline for one-day / one-time programs (Ex. Special event)
● For late registration fees and deposits
● For Personal Training
Types of refunds:
● Credit - A credit of the refunded amount will be posted on your YMCA Membership account. These monies must be used within one calendar year.
● Back to card - If you made payment by credit card, the returned payment will go back on the card. It is your responsibility to notify the YMCA if your card number changes.
● Refund check - If requested, a refund check may be issued. Checks may take up to 30 days.
Reservation & No Show Policy
Reservations through GroupEx Pro may be made through our website, by phone, email, or in person at the Front Desk.
Reservations may be made up to exactly 1 week in advance from the start time of the class/reservation area.
The following programs and spaces are available by reservation only:
Group fitness classes (dry land)
The racquetball courts are available without a reservation, however
priority will be given to anyone that does make a reservation.
If you are unable to attend your reservation, please cancel at least 1-hour prior to your reservation start time.
To cancel, please either call (507) 454-1520 or email firstname.lastname@example.org.
24/7 Access Information
24/7 Access is available for all adults, 18 years of age and older for an additional fee. It may take up to 72 hours for system to register.
24/7 Access allows members to utilize to the Wellness Center, Gymnasium, and racquetball/handball courts during unstaffed hours and holidays.
Pool area, Locker Rooms, Fitness Studio and Family Fun Center
are not available during unstaffed hours.
All 24/7 participants must have 24/7 Access added to their accounts, have paid for the access, have signed a 24/7 waiver and Change Form (if applicable), and must scan in with their own card in the vestibule.
All YMCA rules and regulations apply during these unstaffed hours. Absolutely no minors or guests allowed in the facilities during our unstaffed hours. Guest Passes & Day Passes are not valid and may not be used during unstaffed hours. We encourage members to work out with another member that also has 24/7 access, in case of an emergency.