PAYMENT & POLICIES
Checking/Savings Account or Credit Card Draft
This is the easiest and most convenient way to pay for your membership. Your fees are automatically withdrawn from your checking, savings, or credit card account once a month.
Dues may be paid in full for as many months as you choose. Payment is accepted via cash, check, or credit card. Contact a Y facility for more details.
The YMCA does not require contracts. To cancel your membership, please provide written notice fifteen (15) days prior to your draft date. Cancellation Request Forms are available at Member Services. A join fee of $75.00 will be charged when re-joining 30 or more days after cancelling your membership.
One or two adults in a domestic partnership who live in the same household and their dependent children 23 years of age and younger.
Photo Release Policy
The Winona Family YMCA reserves the right to use photographs/videos taken within YMCA facilities and at YMCA events and activities for marketing and promotional purposes.
Programs must be paid for at registration. Any payment plans must be made with the Member Engagement Director.
Memberships will be terminated 60 days from the due date of any fee if the fee has not been paid in full or payment arrangements have not been made.
Memberships whose drafts were declined may have a finance charged attached to their returned payment. The membership will be terminated at the end of that month if payment is not made.
Refunds are from the date of notification forward, not retroactive. A request for refund may be made in person, over the phone, or through email. We will accept written requests for refunds where special circumstances and hardships warrant consideration. A refund request form is used to document and process refunds.
A full refund will be made automatically when:
Programs are cancelled by the Y
If cancellation occurs before program start date
A partial refund will be awarded:
When participant moves from the Y’s service area
Due to medical reasons
Refunds will not be awarded:
If you do not use the membership or choose to attend scheduled meetings/sessions/programs
After the program has started
After the deadline for one-day / one-time programs (Ex. Special event)
For late registration fees and deposits
For Personal Training
Staff will complete the (RRF) Refund Request Form by filling out the appropriate fields.
The RRF will be given to the appropriate program director for approval. The director has five business days to approve.
The RRF is given to the Business Office Controller for final processing.
Refunds take 30 days to process.
Types of refunds:
Credit - A credit of the refunded amount will be posted on your YMCA Membership account. These monies must be used within one calendar year.
Back to card - If you made payment by credit card, the returned payment will go back on the card. It is your responsibility to notify the YMCA if your card number changes.
Refund check - If requested, a refund check may be issued. Checks may take up to 30 days.
AGE GUIDELINES RELATED TO FACILITY USE
Ages 5-17 may join as individuals, however, youth must have a parent or legal guardian sign a membership agreement, waiver, and adhere to facility age restrictions.
Kids’ Corner Childcare
Ages 6 weeks - 9 years
Gymnasiums & Running Track
Ages 9 and under with adult supervision at all times
Adult Full Court Basketball
Family Fun Center
Intended for ages 10 and under with adult supervision at all times
Women’s and Children’s Locker Room, boys ages 2 and under.
Adult Locker Room, Ages 18+
HEALTH & WELLNESS
Wellness Center (strength & cardio equipment)
Ages 13-15 with adult supervision and recommended wellness center orientation
Ages 16+ may use wellness center without adult supervision
Group Exercise Classes
Ages 10-14 may use under direct adult supervision of parent or guardian (Must be 15 to attend BODYPUMP and Group Cycling)
Ages 15+ may use without adult supervision
Outside Personal Trainers who are not employed by the Winona Family YMCA may not utilize this facility to train clients. Please reach out to the Fitness and Wellness Coordinator if you are interested in being employed as a Personal Trainer at the Winona Family YMCA.
Ages 0 to 7 must have parent in the pool during non-program related swim times
Ages 8-9 must have direct adult supervision from the pool deck at all times. Swim test required
Ages 11 and up, no adult supervision is required
Ages 10+ must be able to swim 25 yards unassisted
CODE OF CONDUCT
The Winona Family YMCA is committed to providing a safe, comfortable and welcoming environment for all and we ask all persons to act maturely, behave responsibly and to respect the rights and dignity of others at all times when in our facility, on our property or participating in our programs. Our Code of Conduct below outlines prohibited actions. This list is not all-inclusive and the YMCA reserves the right to deny, suspend or revoke membership or access privileges to any person if, in the YMCA's sole discretion, the actions or inactions of a person are detrimental to the health, safety or enjoyment of its employees, volunteers, members or participants. The following are not permitted on YMCA premises, in YMCA vehicles or at YMCA sponsored functions:
Card sharing, presenting false identification, or intentional abuse or non-compliance of YMCA policies
Using or possessing alcohol or illegal drugs on YMCA property, in YMCA vehicles or facilities or at YMCA-sponsored programs is prohibited
Carrying or concealing a weapon of any kind
Harassment, verbal abuse or intimidation by words, gestures, body language, or any type of menacing behavior
Physical contact with another person in an angry, aggressive or threatening way
Inappropriate sexual conduct including explicit conversations or any sexual contact with another person
Theft or behavior that results in the destruction or loss of property
Loitering within facilities or on the grounds of a YMCA
Use of cell phones in locker room or bathrooms
Wearing inappropriate (i.e., containing profanity or illegal product marketing), immodest or revealing attire
Use of social networking websites in a manner that is contrary to the YMCA's mission, is detrimental to the community, or is in violation of the law
Any behavior or activity that is against the law
Family Fun Center Rules:
The Family Fun Center is for kids 10 and under.
All minors must be accompanied by a parent or guardian (not a sibling under 18).
Destructive, aggressive, or inappropriate actions toward equipment or others is not allowed.
Food or drinks are not allowed.
Violations of Winona Family YMCA Rules:
1st incident - verbal warning (call parents if for youth)
2nd incident - One month facility ban (Parent signs letter of acknowledgment)
3rd incident - Six month facility ban (Parent signs letter of acknowledgment)
4th incident - 12 month facility ban (Parent signs letter of acknowledgment)
In addition, the YMCA reserves the right to deny access or membership to any person who is a registered sex offender, has been arrested for or convicted of any crime involving weapons, violence, sexual abuse, or the sale, possession and/or transportation of illegal drugs. Please notify a YMCA staff person immediately if there is an accident, injury, unusual incident or you believe that this Code of Conduct is being violated. Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.