PAYMENT & POLICIES
Checking/Savings Account or Credit Card Draft
This is the easiest and most convenient way to pay for your membership. Your fees are automatically withdrawn from your checking, savings, or credit card account once a month.
Dues may be paid in full for as many months as you choose. Payment is accepted via cash, check, or credit card. Contact a Y facility for more details.
The YMCA does not require contracts. To cancel your membership, please provide written notice fifteen (15) days prior to your draft date. Cancellation Request Forms are available at Member Services. A join fee of $75.00 will be charged when re-joining 30 or more days after cancelling your membership.
One or two adults in a domestic partnership who live in the same household and their dependent children 23 years of age and younger.
Photo Release Policy
The Winona Family YMCA reserves the right to use photographs/videos taken within YMCA facilities and at YMCA events and activities for marketing and promotional purposes.
Programs must be paid for at registration. Any payment plans must be made with the Member Engagement Director.
Monthly memberships will be terminated at the end of the month if the membership fee has not been paid.
Memberships whose drafts were declined may have a finance charged attached to their returned payment. The membership will be terminated at the end of that month if payment is not made.
Refunds are from the date of notification forward, not retroactive. A request for refund may be made in person, over the phone, or through email. We will accept written requests for refunds where special circumstances and hardships warrant consideration. A refund request form is used to document and process refunds.
A full refund will be made automatically when:
Programs are cancelled by the Y
If cancellation occurs before program start date
A partial refund will be awarded:
When participant moves from the Y’s service area
Due to medical reasons
Refunds will not be awarded:
If you do not use the membership or choose to attend scheduled meetings/sessions/programs
After the program has started
After the deadline for one-day / one-time programs (Ex. Special event)
For late registration fees and deposits
For Personal Training
Staff will complete the (RRF) Refund Request Form by filling out the appropriate fields.
The RRF will be given to the appropriate program director for approval. The director has five business days to approve.
The RRF is given to the Business Office Controller for final processing.
Refunds take 30 days to process.
Types of refunds:
Credit - A credit of the refunded amount will be posted on your YMCA Membership account. These monies must be used within one calendar year.
Back to card - If you made payment by credit card, the returned payment will go back on the card. It is your responsibility to notify the YMCA if your card number changes.
Refund check - If requested, a refund check may be issued. Checks may take up to 30 days.
AGE GUIDELINES RELATED TO FACILITY USE
Ages 5-17 may join as individuals, however, youth must have a parent or legal guardian sign a membership agreement, waiver, and adhere to facility age restrictions.
Kids’ Corner Childcare
Ages 6 weeks - 9 years
Gymnasiums & Running Track
Ages 9 and under with adult supervision at all times
Adult Full Court Basketball
Family Fun Center
Intended for ages 10 and under with adult supervision at all times
Women’s and Children’s Locker Room, boys ages 2 and under.
Adult Locker Room, Ages 18+
HEALTH & WELLNESS
Wellness Center (strength & cardio equipment)
Ages 13-15 with adult supervision and recommended wellness center orientation
Ages 16+ may use wellness center without adult supervision
Group Exercise Classes
Ages 10-14 may use under direct adult supervision of parent or guardian (Must be 15 to attend BODYPUMP and Group Cycling)
Ages 15+ may use without adult supervision
Outside Personal Trainers who are not employed by the Winona Family YMCA may not utilize this facility to train clients. Please reach out to the Fitness and Wellness Coordinator if you are interested in being employed as a Personal Trainer at the Winona Family YMCA.
Ages 0 to 7 must have parent in the pool during non-program related swim times
Ages 8-9 must have direct adult supervision from the pool deck at all times. Swim test required
Ages 11 and up, no adult supervision is required
Ages 10+ must be able to swim 25 yards unassisted